Australia is currently a Global Hot Spot for Account Phishing and Scams across all e-commerce businesses.

Ticketek is aware of unauthorised access to individual accounts via credentials that have been stolen as a result of other third-party data breaches.

We would also like to reiterate that Ticketek accounts or individual data has not been compromised.

In the best interest of all our clients, we would like to remind fans to remain vigilant by changing or updating their passwords to safeguard their interests.

If customers believe that they’ve had stolen or misappropriated property, and the resale of their tickets was fraudulent, customers should immediately file a police report and contact Ticketek customer service so we can commence an investigation.

If the original ticket holder can demonstrate that:

• they originally purchased the tickets
• their information has been legitimately compromised; and
• the sale was fraudulent; Ticketek will work with the customer to resolve the issue.