“Paying out members’ death benefits after they die is one of the most important services that we provide, which we now deliver through our new in-house Bereavement Centre, with 75 dedicated case managers handling individual death claims from start to finish.

“Since our in-house Bereavement Centre was launched in April 2024, we have seen a significant reduction in claim processing times and are now achieving our target.

“We’re not able to comment on individual cases, but AustralianSuper is in the process of compensating certain beneficiaries whose historical death benefit claims (lodged between May 2020 and October 2024) took longer than the Fund’s internal target to finalise.”